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News and Insights

When AI Crosses the Line: What Instacart’s AI Pricing Problem Teaches Us About Responsible Technology

Jeff Brown

Artificial intelligence offers major benefits, but when it’s used to quietly manipulate consumer pricing, it becomes a liability. This article examines Instacart’s pricing controversy and why responsible, transparent tech is essential for customer trust.

Automation and AIOperations & CommunicationAI EthicsTrust and Safety